• Application Maintenance

    Our dedicated and skilled resources ensure that routine maintenance
    and enhancements to your existing applications is done with ease.

Reach our Technical Experts for your Development Need

Deliverable ..

 

Our dedicated and skilled resources ensure that routine maintenance and enhancements to your existing applications is done with ease. With a wide range of technology and domain expertise, we study your existing applications to identify areas of improvement and defects apart from the requirements provided by you. Our team members are equipped to work independently or in a collaborative environment along with you. We have been successfully executing several long term maintenance contracts spanning several years with multiple parallel resource teams. With strict adherence to timelines and deliverables, Canarys delivers you winning solutions taking care of the daunting business problems. With Canarys taking care of the core development activities, you can focus your energy on the more important aspects of your business.
The critical success factor for having effective outsourcing is to have tangible measurement associated with the deliverable. The above are trilateral measurements associated with each deliverable spanning across all support levels.

Trilateral Measures for Deliverable

 
Support Level Schedule Productivity Quality
L1 Response Time Support calls/Month Satisfaction survey
L2 Turnaround Time Defect Fixes/Month
Refactor LOC/Month
Rejected Bugfix/100fix
L3 Schedule Veriance Function Point/Month Post Release Defect

Quantification of Deliverables

 

The requirements for the services are well-defined and fulfillment is measured quantitatively. Thus each of the deliverable and its associated parameter is quantified.

Maintenance is a Service intensive activity providing application and product support. It is highly human intensive activity and thus is more relation-oriented (as against task oriented in a project) between the organizations. Product support is envisaged and rendered as a multi-level activity. Each level has relevant deliverables associated with it (similar to project).

 

Each or many activities in each support level (L1..L3) has a defined Software Process and lifecycle associated with it. Lifecycle depicts the Process flow while each process has discrete steps. Each step has Inputs, Tasks, and Outputs and associated metrics that can be used to stipulate entry and exit conditions.

Any sample Lifecycle includes Enhancement, Defect fix, Porting, Usage support and New development.

Support Level Support Name Activities Deliverables
L1 Product Usage Support User Support
New Release Support
-Quality Control
-Change Management
-Release Coordination
-Configuration Control

Proactive Support Documentation
User Creation, Removal, Technical help.
Consultations, Training,
Activity Reports
-SQL Reports
-Change Logs
-Staging, Testing
-Audit Report

Error Monitor Reports Release Notes, User Manual, Software Engineering Documents
L2 Application Support Defect Fixes Minor Enhancement Refactor Release Package Test logs
L3 Deep Support Major Enhancements Regression Testing New tools creation Porting Release Code, Test logs, Metrics
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