Author: Rajasekhar Reddy

In many organizations, change management involves external vendors or implementation partners who are responsible for executing planned changes. However, providing these external users with Jira Service Management (JSM) agent licenses can significantly increase licensing costs.  In such scenarios, organizations need a way for external implementers to collaborate on change requests without being part of the internal agent…

Many companies are trying to cut IT and service management costs. ServiceNow is powerful, but it is also expensive and complex. Because of this, more teams are asking a simple question:  Can Jira Service Management (JSM) replace ServiceNow?  Let’s break it down.  Why Companies Are Rethinking of ServiceNow  ServiceNow often comes with:  For many teams, this means high spend and…

Atlassian has released a security improvement that helps organizations protect their data in Confluence and Jira. Now, the data export rule also blocks users from downloading attached files. When this rule is active, users won’t see the Download option for attachments in file previews, attachment lists, or macros. This update applies automatically to any existing…

In Jira Service Management (JSM), different request types follow different processes. Some requests need approval, and some do not. Instead of creating many workflows, JSM allows admins to use one workflow and control which steps are visible based on the request type. Why This Is Useful For example: If approval steps appear for all requests,…

For a long time, teams using Azure DevOps have had a familiar setup:Azure Boards for planning and tracking, and GitHub for source code.While this combination works really well, one gap always existed — the execution part still needed a human developer to pick up a work item, understand it, write code, and raise a pull…

If you’ve used Atlassian recently, you might have noticed two AI options: Atlassian Intelligence and Rovo Agents. Which one should you actually use? Let’s break it down. What’s the Difference? Atlassian Intelligence Examples: Search Work Items using Simple Language Get suggestions and helps draft content Rovo Agents Example: Intelligence helps you think. Rovo helps you…

Atlassian has released a new feature, it would be helpful to automate the approval mechanism based on the issues reporter’s or assignee’s manager. To achieve this Atlassian has released new smart values We can use these smart values to automate the approver setting automatically through automation without manually selecting manager of the issues reporter or…