Microsoft Dynamics CRM

Microsoft D365 Customer engagement / CRM

D365 Customer engagement is an Ideal platform for handling your sales, customers, leads, accounts etc. It is a leading Customer engagement business solution which has both cloud as well as on premise offering.With D365 Customer engagement, you can drive up the customer loyalty, by adding more value to each and every customer. Using this product, you can improve the company efficiency in terms of customers demand and the difficulties faced by them.

Enables you to engage with the customers on any channel or device

Create effortless support experiences
Makes it easy to find answers through self-service, community, or social channels. Intelligently route cases from any channel to the right agent for quick resolution.

Uses AI through virtual agents
Automate resolution and free up agents for high-value interactions. Built on the most powerful AI customer service framework in the market, service bots are smart, fast, and always easily available.

Deliver fast, personalized service

Guide agents to optimal outcomes
Intelligent automation dynamically guides agents to the right actions by surfacing relevant information exactly when they are needed through a single interface.

Personalized service with a complete customer view
Deliver value at every touch point. A 360-degree view of each customer’s journey enables agents to anticipate the needs and thereby personalize every interaction.

Empower agents with AI customer service assistants
Empower agents to be more productive and also avoid escalations. Agent-facing bots use contextual data about customers and your business to make smart and relevant recommendations.

Capitalize on revenue opportunities
Use service and support as an up sell or cross-sell opportunity by empowering agents with machine learning driven recommendations.

Learn from every interaction

Learn from your customers
Create ways to improve the service experience through direct survey feedback, discussion forums, and social listening.

Turns insights into action
Improve service through targeted analysis of contact center operations and business-critical data. Some of the ways of Promoting optimal behavior may be individual games and team competition.

Speed on-boarding and adoption
Quickly on board new agents and keep them up to date on new features and identified best practices with tailored in-app learning that’s always available.

Enable an agile support model
Optimization of staffing levels and allocates resources based on popular channels, trending issues, and required skills to address fluctuations that occur daily and over time.

Innovate with a modern and adaptable platform

Adapts quickly
Accelerate time to market and adapt the application to your needs with no-code visual editors and tools that makes it easy to build and deploy web and mobile apps.

Unify your service environment
Automate processes across D 365 applications and third-party systems for better engagement experiences.

Invest with confidence
Reduces the cost, time, and complexity of operating a global infrastructure, and trust of our state-of-the-art data centers to safeguard your data.

Drive innovation
Transform your customer interactions with AI-powered insights that guide your teams to the right business outcomes.

Get additional AI-driven insights to improve support