Tag: Jira Service Desk

  • How to Design and Implement Custom Workflows in Jira?

    To create custom workflows in Jira you need to have Administrator permissions. Over the Jira home screen, you need to click over the cog wheel and look for Issues as shown below. Once you click over Issues, you will be redirect to below screen. On the lefthand side of the screen you can see workflows,…

  • Step-by-Step: Creating a Knowledge Base for Jira Service Management

    In this blog I am going to showcase you on how to setup knowledge base in Jira Service Management. Knowledge base articles are nothing but Confluence pages, we need to link the confluence space to JSM for the setup. Please note that we will be able to set this up if our confluence and JSM…