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Finally Here: Smarter Work Assignment with JSM Workforce
One of the common requirements we have heard from Jira Service Management customers is: “Can JSM automatically assign requests based on agent availability and workload?” Until now, teams often had to manage this process manually or use additional configurations to distribute work across their support teams. Now, the wait is over. Jira Service Management has…
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ERP vs. ITSM : Understanding the backbone of your Business
If you are looking to streamline your company, you have likely come across two acronyms: ERP and ITSM. While they both help businesses run more efficiently, they do very different things. Think of your business like a busy restaurant. To stay open, you need to manage your ingredients, pay your staff, and track your profits.…