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Finally Here: Smarter Work Assignment with JSM Workforce
One of the common requirements we have heard from Jira Service Management customers is: “Can JSM automatically assign requests based on agent availability and workload?” Until now, teams often had to manage this process manually or use additional configurations to distribute work across their support teams. Now, the wait is over. Jira Service Management has…
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Atlassian Collections: The Simple Breakdown
Let’s be honest. In today’s workplace, things are a mess. You’ve got one tool for tracking tasks, another for writing documents, a third for getting IT help, and yet another for your video calls. It feels like you spend more time trying to get your apps to talk to each other than actually doing your…