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Guide to Setting Up and Using Live Chat in Jira Service Management
Imagine a customer has a critical issue and needs help immediately. Would they rather submit a ticket and wait for a response, or connect with a support agent instantly? For most users, the answer is obvious-and that’s exactly why Live Chat has become an essential feature in modern service management. What is Live Chat in…
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Agentic AI and Hyperautomation: Unlocking New Levels of Efficiency
Organizations today face increasing pressure to improve productivity, accelerate decision-making, and optimize operations while managing growing complexity. Traditional automation has helped streamline repetitive tasks, but businesses now require more intelligent systems capable of adapting, reasoning, and acting autonomously. This is where Agentic AI and Hyperautomation are transforming the enterprise landscape. Hyperautomation refers to the strategic…
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What Rovo AI can actually do for your team today
AI is becoming a core part of everyday work, but teams need more than content generation tools. They need practical assistance that helps them manage projects, documentation, support operations, and development workflows more efficiently. Atlassian Rovo delivers exactly that. Integrated across Jira, Confluence, Jira Service Management, and Bitbucket, Rovo helps teams reduce manual effort, access…
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Accelerating Change Management in Jira Service Management without increasing Licensing Costs
We helped a client transform change management in Jira Service Management so internal teams and external vendors could work together in one controlled, auditable workflow. By centralizing communication, automating approvals and notifications, and avoiding unnecessary agent licensing for external users, the client improved speed, governance, visibility, and cost efficiency. Customer Snapshot Industry: Enterprise IT servicesEnvironment:…
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GitHub Copilot Is Moving to Usage-Based Billing — Here’s Everything You Need to Know
Starting June 1, 2026, GitHub Copilot replaces its “premium request” allowance model with GitHub AI Credits — a token-based system where you pay for exactly how much the AI computes on your behalf. Here’s a clear, developer-friendly breakdown of what changes, what stays the same, and how to prepare. What’s Actually Changing? GitHub Copilot is…
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GitHub Copilot Usage-Based Billing (UBB): A Deep Dive into AI Credits, Cost Impact, and What It Means for Your Team
Note: The numbers in this post are illustrative and based on a representative enterprise scenario. They are designed to reflect realistic usage patterns and cost dynamics — not data from any specific organization. Introduction GitHub is making a significant shift in how it bills for Copilot usage. Starting June 1, 2026, Copilot usage will be measured in AI…
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From Prompts to Personalities: The Art of Agent Customization – GitHub Copilot
Recently, I was exploring how AI systems actually work beyond just prompts. Initially, my thinking was very simple: “If I write better prompts, I’ll get better results.” But as I started learning more, I realized… I’ve been looking at AI in a very limited way. The biggest realization for me was this: AI is not…
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Why Did My GitHub Copilot Suddenly Start Talking About Credits
Imagine this story of two developers Rahul is a developer working on a normal Monday morning.He opens VS Code, asks GitHub Copilot to generate a small API function, accepts a few code suggestions, and moves on. Meanwhile, Priya on another team is doing something completely different. She asks Copilot to: Under the old billing model……
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GitHub Copilot Usage-Based Billing (UBB): The Complete Guide
GitHub is evolving how it bills for AI. Starting June 1, 2026, GitHub Copilot is transitioning from a “Premium Request” model to Usage-Based Billing (UBB). This shift replaces flat-rate requests with a more flexible GitHub AI Credits system. Whether you are a solo developer or managing an enterprise, understanding these changes is essential for controlling…
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Mastering Token Efficiency in GitHub Copilot
AI is now woven into most development workflows — and with GitHub Copilot switching to usage-based billing, how you use it matters as much as whether you use it. Every prompt, every response, every piece of context costs something. The question shifts from “Does it work?” to “Is it worth what it costs?” Why Token…