Category: Canarys

  • Getting Started with Atlassian Forge: Build Your First Cloud App

    What if building an app for Jira was as simple as writing your business logic and running a few CLI commands? No servers. No deployment pipelines. No authentication headaches. Just code, deploy, and install. Today, most cloud-based tools are moving toward this simple way of building extensions and integrations. What is Atlassian Forge? Atlassian Forge…

  • GitLab 19 Feature Spotlight: Secrets Manager (Public Beta) – Native Secrets Management for Secure CI/CD

    As organizations embrace DevSecOps, protecting sensitive credentials has become just as important as securing source code. Every modern application depends on secrets such as API keys, cloud credentials, database passwords, certificates, and service tokens. If these secrets are exposed, the impact can range from unauthorized access to complete infrastructure compromise. Traditionally, organizations have relied on…

  • The Top 5 Features in GitLab 19.0 That DevOps Teams Should Actually Pay Attention To

    Software development doesn’t slow down, and GitLab’s 19.0 release feels like a deliberate attempt to keep pace. It leans harder into AI assistance, tightens up security tooling, and gives platform teams better visibility into how their pipelines are actually being used. Nothing here feels revolutionary on its own, but together the changes address some real…

  • Setting Up Your First Virtual Service Agent in Jira Service Management

    Most IT teams spend a large part of their day handling the same kinds of support requests over and over again. This slows down response times and increases workload. The Virtual Service Agent in Jira Service Management reduces this effort by handling common requests automatically and guiding users to quick solutions. What is a Virtual…

  • Guide to Setting Up and Using Live Chat in Jira Service Management

    Imagine a customer has a critical issue and needs help immediately. Would they rather submit a ticket and wait for a response, or connect with a support agent instantly? For most users, the answer is obvious-and that’s exactly why Live Chat has become an essential feature in modern service management. What is Live Chat in…

  • Agentic AI and Hyperautomation: Unlocking New Levels of Efficiency

    Organizations today face increasing pressure to improve productivity, accelerate decision-making, and optimize operations while managing growing complexity. Traditional automation has helped streamline repetitive tasks, but businesses now require more intelligent systems capable of adapting, reasoning, and acting autonomously. This is where Agentic AI and Hyperautomation are transforming the enterprise landscape. Hyperautomation refers to the strategic…

  • What Rovo AI can actually do for your team today

    AI is becoming a core part of everyday work, but teams need more than content generation tools. They need practical assistance that helps them manage projects, documentation, support operations, and development workflows more efficiently. Atlassian Rovo delivers exactly that. Integrated across Jira, Confluence, Jira Service Management, and Bitbucket, Rovo helps teams reduce manual effort, access…

  • Accelerating Change Management in Jira Service Management without increasing Licensing Costs

    We helped a client transform change management in Jira Service Management so internal teams and external vendors could work together in one controlled, auditable workflow. By centralizing communication, automating approvals and notifications, and avoiding unnecessary agent licensing for external users, the client improved speed, governance, visibility, and cost efficiency. Customer Snapshot Industry: Enterprise IT servicesEnvironment:…

  • GitHub Copilot Is Moving to Usage-Based Billing — Here’s Everything You Need to Know

    Starting June 1, 2026, GitHub Copilot replaces its “premium request” allowance model with GitHub AI Credits — a token-based system where you pay for exactly how much the AI computes on your behalf. Here’s a clear, developer-friendly breakdown of what changes, what stays the same, and how to prepare. What’s Actually Changing? GitHub Copilot is…

  • GitHub Copilot Usage-Based Billing (UBB): A Deep Dive into AI Credits, Cost Impact, and What It Means for Your Team

    Note: The numbers in this post are illustrative and based on a representative enterprise scenario. They are designed to reflect realistic usage patterns and cost dynamics — not data from any specific organization. Introduction GitHub is making a significant shift in how it bills for Copilot usage. Starting June 1, 2026, Copilot usage will be measured in AI…