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Jira Service Management – Different Plans & Features Comparison
Jira Service Management Plans in Detailed 1. Free Plan 2. Standard Plan 3. Premium Plan 4. Enterprise Plan Summary of Key Differences: Feature Free Standard Premium Enterprise Agents 3 agents max Unlimited Unlimited Unlimited SLA Management Not available Basic Advanced Advanced Incident Management Basic Full Advanced Advanced Automation Rules 500/month 5000/month 1000/month/users Unlimited Storage 2…
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How to Set Up SLAs in Jira Service Management
To setup SLAs in Jira Service Management, you need to have a project administrator role. The SLAs are setup at the project level, in-order to configure the SLAs you need to navigate to the project settings. Once you click over the project settings, you will see the SLAs by scrolling down on the left side…
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Step-by-Step: Creating a Knowledge Base for Jira Service Management
In this blog I am going to showcase you on how to setup knowledge base in Jira Service Management. Knowledge base articles are nothing but Confluence pages, we need to link the confluence space to JSM for the setup. Please note that we will be able to set this up if our confluence and JSM…