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How to Modify Existing Workflows in Jira: A Step-by-Step Guide
To modify the workflows in a Project you need to have Admin permission. To assign a workflow to project, go to the project settings where you want to add the workflow. Under project settings, you will see workflows and once you click on workflows. You will see Add Workflow option as shown below. Once you…
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How to Design and Implement Custom Workflows in Jira?
To create custom workflows in Jira you need to have Administrator permissions. Over the Jira home screen, you need to click over the cog wheel and look for Issues as shown below. Once you click over Issues, you will be redirect to below screen. On the lefthand side of the screen you can see workflows,…
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A Beginner’s Guide to Creating SLAs in Jira Service Management
To create SLAs in Jira Service Management, you need to be a Project Admin. Firstly, go to the Project where you want to setup SLAs and click over Project Settings as shown below. Under project settings, locate Request Management. Under request management you will see SLAs. Once you click over SLAs, you will see option…
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Jira Service Management – Different Plans & Features Comparison
Jira Service Management Plans in Detailed 1. Free Plan 2. Standard Plan 3. Premium Plan 4. Enterprise Plan Summary of Key Differences: Feature Free Standard Premium Enterprise Agents 3 agents max Unlimited Unlimited Unlimited SLA Management Not available Basic Advanced Advanced Incident Management Basic Full Advanced Advanced Automation Rules 500/month 5000/month 1000/month/users Unlimited Storage 2…
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How to Set Up SLAs in Jira Service Management
To setup SLAs in Jira Service Management, you need to have a project administrator role. The SLAs are setup at the project level, in-order to configure the SLAs you need to navigate to the project settings. Once you click over the project settings, you will see the SLAs by scrolling down on the left side…
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Step-by-Step: Creating a Knowledge Base for Jira Service Management
In this blog I am going to showcase you on how to setup knowledge base in Jira Service Management. Knowledge base articles are nothing but Confluence pages, we need to link the confluence space to JSM for the setup. Please note that we will be able to set this up if our confluence and JSM…