Atlassian has released a new feature, it would be helpful to automate the approval mechanism based on the issues reporter’s or assignee’s manager.

To achieve this Atlassian has released new smart values

• Issue.reporter.manager
• Issue.assignee.manager

We can use these smart values to automate the approver setting automatically through automation without manually selecting manager of the issues reporter or assignee.

To use this feature, the user’s manager information is set up through user provisioning.

Then create automation rule in Jira or JSM , choose trigger and use action as edit work item and then select the approver field, add the smart value for the manager you want to assign as the approver.

Once the rule is triggered, Jira automatically assigns the approver to the work item.

This feature reduces the manual effort and keeps the workflow accurate.

Conclusion:

As an Atlassian Gold Partner, we help organizations maximize the value of Atlassian tools through expert implementation, customization, and reliable support across the entire Atlassian ecosystem. Partner with us to enhance collaboration, streamline workflows, and drive business success. Contact us at atlassiansupport@ecanarys.com to get started.