Customer care and support are the foundations of any successful company selling digital goods and services. A positive customer experience enhances your business’s reputation and turns inquisitive bystanders into customers who become brand advocates and devoted supporters.
Modern IT Service Management (ITSM) has greatly accelerated the delivery of digital support and services. Jira Service Management, built on the familiar Jira Software platform, is an Atlassian ITSM tool fully equipped for success in the digital services landscape. We’ll list reasons why Jira Service Management would be ideal for your company in this post.
Discover the Ways JSM Will Benefit Your Business
Leading the charge for improved service management, Atlassian tools have already assisted thousands of businesses in creating a high-velocity strategy for service delivery throughout the company.
Cost Optimization
Jira Service Management’s clear and upfront pricing approach can help you cut expenses and do away with maintenance when compared to previous tools. The number of agents (users) or websites, storage needs, degree of Atlassian support, and uptime SLAs all affect how much JSM costs. Multiple pricing levels serve as a representation of this, allowing you to scale it quickly as your team develops and only pay for the services you utilize.
Simplicity in Usage
Jira Software provides ready-to-use templates so businesses may get started quickly and reap the benefits of the system right away. JSM’s flexible, no-code design lets teams go live with ITSM faster than any other application.
Smooth Interaction with Additional Atlassian Tools
Unlock JSM’s full potential by integrating it with Jira Software, Jira Work Management, Confluence, Opsgenie, and Statuspage. This powerful combination creates a seamless bridge between your dev, ops, and customer support teams.
For example, it is easy to include JSM into the toolchain if your team is already using Jira Software to manage projects or track defects. To facilitate the rapid sharing of information, you may easily modify the permissions and add team members to the JSM projects.
Let’s say that a support ticket needs to be forwarded to higher levels from first-level support. In that scenario, the developers can link the JSM tickets with Jira work items on other projects while still being able to browse, comment, and receive notifications directly within the same JSM project.
Enhance Value, Adaptability, and Scalability
One special benefit of Jira Service Management is the availability of more than 5,000 third-party tools on the Atlassian Marketplace. These tools can be used to modify and improve JSM to meet the requirements of your company.
Want more control over your ITSM reporting? While Jira Service Management Premium and Enterprise provide performance metrics, the Power BI Connector for Jira lets you build custom reports. Export your Jira data to Power BI to visualize essential KPIs like open/closed tickets, assigned departments, resolution priority, and average Time to Resolution (ATR).
Jira Service Management: A Trailblazer in ITSM
Choosing Jira Service Management (JSM) is a reliable decision for your company’s ITSM needs. Gartner Research recognized JSM as a leader in ESM delivery for ITSM tools in their “2022 Magic Quadrant,” highlighting its rapid growth and over 45,000 customers globally.
Power your Company’s Workflows with Canarys
Effective ITSM facilitates cross-functional teamwork within businesses and smooth communication with partners and clients outside the company. It streamlines processes and automates repetitive tasks so that everyone can concentrate on their top priorities. By using Jira Service Management as your ITSM platform, you can quickly provide exceptional service experiences without having to deal with the hassles of more complicated ITSM systems.